How to Fix IPTV Smarters Pro EPG Not Working (2025 Guide)
How to Fix IPTV Smarters Pro EPG Not Working (2025 Guide)
Are you using IPTV Smarters Pro and noticed your EPG (Electronic Program Guide) isn’t working properly? Don’t worry — you’re not alone. Many IPTV users in 2025 experience issues with the EPG not loading or updating, but the good news is: it’s usually easy to fix.
At ipukk.com, we’re committed to helping our users get the best out of their IPTV subscription, including smooth streaming and fully functional features like the EPG. In this guide, we’ll walk you through exactly how to fix the IPTV Smarters Pro EPG failed issue step by step.
What is EPG in IPTV Smarters Pro?
EPG (Electronic Program Guide) is a feature that shows scheduled programming information like show titles, air times, and channel listings. It’s what makes IPTV feel like traditional TV — but smarter.
Without EPG, you’re stuck guessing what’s on or when it starts. That’s why having a working guide is essential for a smooth IPTV UK experience.
Common Causes of EPG Failure in IPTV Smarters Pro
Before we jump into the fix, let’s quickly look at what typically causes the EPG to fail:
- Invalid or broken EPG URL
- Outdated IPTV Smarters Pro app
- EPG not set to auto-update
- Slow or unstable internet connection
- Server-side issue from your IPTV provider
- Corrupted cache or app data
Now, let’s go through the proven solutions.
How to Fix IPTV Smarters Pro EPG Not Working (Step-by-Step)
1. Check Your Internet Connection
A weak or unstable internet connection can prevent the EPG from loading correctly.
Tip: Restart your router and make sure your device is connected to a strong Wi-Fi or Ethernet connection.
2. Update IPTV Smarters Pro App
Using an outdated app can lead to bugs, including EPG issues.
- Go to your app store or the official IPTV Smarters website
- Download and install the latest version
- Restart the app and try loading the EPG again
3. Clear Cache and App Data
Sometimes, old data can interfere with new EPG updates.
- On Android/Firestick:
Go to Settings > Apps > IPTV Smarters Pro > Clear Cache & Data - Reopen the app and re-login with your IPTV subscription details from ipukk.com
4. Manually Refresh EPG
Often, a manual refresh will force the app to re-sync the program guide.
- Open IPTV Smarters Pro
- Go to Settings > EPG > Refresh EPG
- Wait a few seconds for it to reload
5. Re-Enter the EPG URL
Some setups require entering a separate EPG link. You can find this link from your provider — in this case, us at ipukk.com.
- Contact our support team for your correct EPG URL
- In the app, go to Login > Xtream Codes API > Add EPG URL
- Save and refresh
6. Reinstall IPTV Smarters Pro
If all else fails, do a clean reinstall.
- Uninstall the app completely
- Restart your device
- Reinstall IPTV Smarters Pro
- Login again using the credentials from ipukk.com
- Refresh your EPG
Bonus Tip: Use a VPN
If your ISP is blocking parts of the IPTV service — including the EPG — using a VPN can help bypass these restrictions. A VPN also protects your privacy and enhances streaming stability.
Recommended VPNs:
- NordVPN
- Surfshark
- ExpressVPN
Watch: How to Fix EPG Not Working on IPTV Smarters Pro
Prefer a step-by-step video guide? Check out this helpful tutorial that walks you through resolving the EPG failed issue on IPTV Smarters Pro:
This video covers the exact troubleshooting steps mentioned above and is perfect for visual learners looking to fix their IPTV subscription setup quickly.
Still Having Issues?
If you’ve tried all the steps and your EPG is still not working, the issue may be server-side. At ipukk.com, we provide 24/7 support for all customers. Reach out via:
- WhatsApp: +44 7441 39 24 61
- Email: support@ipukk.com
- Live Chat on our website
We’ll check your server settings and ensure your IPTV subscription is properly configured.
Final Thoughts: Enjoy Full EPG Support with ipukk.com
The EPG not working on IPTV Smarters Pro can be frustrating, but it’s rarely permanent. In most cases, a quick update, refresh, or reset will solve the issue. And with the right provider — like ipukk.com — you’ll have full access to:
- 25,000+ live channels
- 100,000+ VODs
- Full EPG coverage
- HD & 4K quality
- Reliable streams with no buffering
Ready to Get the Most from Your IPTV Subscription?
Start or renew your IPTV plan at ipukk.com
Enjoy smooth streaming, full EPG access, and real support
